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Return & Refund Policy

PRIVACY POLICY

PERSONAL DATA AND PRIVACY POLICY

1. THE DINNING HOUSE SDN BHD respects the privacy of individuals with regards to Personal Data. This Personal Data and Privacy Policy is framed in accordance with the Personal Data Protection Act 2010 ("Act"). For the purpose of this Personal Data and Privacy Policy, "Personal Data" shall have the same meaning as endorsed to it in the Act. By using the Site, you are agreeing to the terms of this privacy policy. If you do not agree with any term of this policy, please do not use the Site. THE DINNING HOUSE SDN BHD may change this Personal Data and Privacy Policy from time to time and you are advised to check the said policy on a regular basis.

2. THE DINNING HOUSE SDN BHD does not sell, share or trade customers’ personal information collected online with third parties.

3. THE DINNING HOUSE SDN BHD will only collect information where it is necessary for us to do so and we will only collect information if it is relevant to our dealings with you.

4. We will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected.

5. When you register an account with THE DINNING HOUSE SDN BHD in the Site, the personal information we collect may include your:

• Name
• Billing Address
• Delivery Address
• Email Address
• Telephone Number
• Mobile Number
• Date of Birth
• Gender

TERMS & CONDITIONS

TERM OF USE

THE DINNING HOUSE SDN BHD E-Commerce Terms & Conditions

1. Welcome to https://watercresshotpot.boutir.com . Thank you for visiting our website. This page forms the Terms and Conditions in accordance with which we supply Products (each a “Product”) listed on our website https://watercresshotpot.boutir.com (the “Site”) to you (the “Terms and Conditions”). Please read these Terms and Conditions before ordering any Products from the Site. By ordering any of our Products, you agree to be bound by these Terms and Conditions. You should visit our page regularly to make note of any changes we have made to our Terms and Conditions. PLEASE READ THE FOLLOWING TERMS OF USE AND DISCLAIMER CAREFULLY AS IT GOVERNS YOUR USE OF THE SITE.

GENERAL

2. You agree that the THE DINNING HOUSE SDN BHD reserves the right to amend these terms and conditions together with the Privacy Policy at any time, in THE DINNING HOUSE SDN BHD’s sole discretion, by posting any such amendment(s) to the Site without prior notice. THE DINNING HOUSE SDN BHD does not undertake to notify any of such changes.

LINKS

3. The Site may contain hyperlinks to other sites and pages which are not maintained or controlled by THE DINNING HOUSE SDN BHD and for which THE DINNING HOUSE SDN BHD is not responsible. When you clicked into any of these links or pages you leave this site and access to such site or page is at your own risk for which THE DINNING HOUSE SDN BHD disclaims all responsibility and liability.

4. THE DINNING HOUSE SDN BHD disclaims all liability to information or materials posted by advertisers or sponsors on this Site.

PROHIBITIONS

5. You must not misuse this Site. You shall not commit or encourage a criminal offence, transmit or distribute a virus including but not limited to Trojan horse, worm, logic bomb or post any other material on the Site which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person’s propriety rights; send any unsolicited advertising or promotional material; or attempt to affect the performance or functionality of any computer facilities of or accessed throughout the Site. Any breach of this provision would constitute an offence under the Communications and Multimedia act 1998. In the event such breach occurs, THE DINNING HOUSE SDN BHD will report the breach to the relevant law enforcement authorities and appropriate legal action will be taken.

CUSTOMER’S REGISTRATION

6. The Customer shall agree to complete the registration process according to THE DINNING HOUSE SDN BHD's requirements as stated on this Site. The Customer shall provide THE DINNING HOUSE SDN BHD with complete and updated information which shall include (but shall not be limited to) the Customer's legal name, address, telephone and fax numbers (optional) and e-mail address. If the Customer provides any information that is untrue, inaccurate, not current or incomplete (or becomes untrue, inaccurate, not current or incomplete), THE DINNING HOUSE SDN BHD has the absolute right to suspend or terminate the registration of such Customer and/or refuse any and all its current or future use of this site.

7. Registration is open to residents in Malaysia aged eighteen (18) years and above. THE DINNING HOUSE SDN BHD has the absolute discretion to refuse the registration of a potential Customer for any reason whatsoever and to terminate the registration of any of its Customers for any reason whatsoever. Once the Customer has completed and submitted its registration, we shall deem that the Customer has opted in to receive email communication and text message from us and the Customer shall be responsible for all charges imposed by the Customer’s mobile phone carrier, if any.

8. THE DINNING HOUSE SDN BHD has the absolute discretion to refuse registration of a potential customer and to terminate the registration of any customer for any reason whatsoever.

9. The Customer shall be liable for every Order made under his/her Login and agrees to indemnify THE DINNING HOUSE SDN BHD for all claims, damages whatsoever made by any third party arising from the actions of a person placing Orders for the Products using the Customer's Login. The Customer shall be responsible for updating his registration information. The Customer shall immediately notify THE DINNING HOUSE SDN BHD in the event of any unauthorized use of the Customer’s Login.

10. Should the Customer find any unauthorized use of his/her login, the Customer shall notify THE DINNING HOUSE SDN BHD immediately and effectively.

11. Access to the Site is done through the use of a personal password. You shall ensure that the password is kept strictly confidential to prevent any unauthorized use. You shall accept responsibility for all activities that occur under the Customer’s Login and password. THE DINNING HOUSE SDN BHD shall use its best endeavors to prevent any unauthorized entry to the Site. However, THE DINNING HOUSE SDN BHD shall not be liable for any damages or losses whatsoever if any third party gains unauthorized access to the Site.

ONLINE PURCHASE

12. Customer may place his/her Order via THE DINNING HOUSE SDN BHD’s website at: https://watercresshotpot.boutir.com . Once you have selected the product(s) that you wish to order and the method of either delivery or collection, you will then be shown (on the Site) the charges you must pay including taxes, if applicable, and any applicable delivery charges. You shall pay for the order in full at the time of ordering, all forms of payment (bank transfer, debit/credit card, etc) are to be processed via the payment gateway of the Site.

CANCELLATION

13. THE DINNING HOUSE SDN BHD may cancel an order if the product is not available for any reason. We will notify you if this is the case and return any payment that you have made. Refund will be credited into Customer's bank account depending on the period of time your financial institution required to arrange for the refund. You are not allowed to cancel the order once a Confirmation of Order is issued. If certain Product is not available, you may choose the following options upon notification by email or SMS:-

(a) to replace the unavailable product(s)/item(s) with another item that is equivalent in value and proceed with the remaining order; or

(b) not to proceed with the order and to refund the full amount paid

should you fail to respond to the notification within seven (7) days, THE DINNING HOUSE SDN BHD will cancel your Order and full refund will be given in accordance to these Terms and Conditions.

PAYMENT TERMS

14. All Products listed are in Ringgit Malaysia (RM).

15. Payment for Products ordered online through the Site can be made through our payment gateway via online bank transfer, valid VISA or MasterCard only. THE DINNING HOUSE SDN BHD shall not be liable for any debit/credit card fraud.

16. THE DINNING HOUSE SDN BHD may from time to time set credit limits for each individual customer(s) and THE DINNING HOUSE SDN BHD reserves the right to limit sales including the right to decline sales to any customers.

17. THE DINNING HOUSE SDN BHD reserves the right to change the payment terms for any order without prior notice.

18. If payment for any order has already been made but the order is not accepted by THE DINNING HOUSE SDN BHD, the Customer will be entitled to a refund. We shall not be liable with respect to any loss, damage, cost or expense that you or any person may incur as a result of any delay in your financial institution processing the said refund.

DELIVERY

19. THE DINNING HOUSE SDN BHD shall use reasonable steps to deliver the Ordered Products to the delivery address specified and keyed in by the Customer but THE DINNING HOUSE SDN BHDcannot guarantee any firm delivery time and THE DINNING HOUSE SDN BHD shall not be liable for any delay in its delivery services, if the delay has been due to causes beyond the control of THE DINNING HOUSE SDN BHD.

20. Your order will be delivered to you by THE DINNING HOUSE SDN BHD. Delivery is only extended to the Klang Valley except Rawang, Shah Alam, Klang, Banting, Sungai Buloh, Sepang, Semenyih, Putrajaya, Cyberjaya. Please allow three (3) working days for delivery from date of THE DINNING HOUSE SDN BHD Confirmation of Order. Please note that we will not accept any delivery to a P.O. Box address and it might not be possible for delivery to some locations within the aforesaid areas in certain circumstances. Should delivery to some locations is not possible, we shall contact you to arrange for delivery to an alternative address.

21. Upon delivery of the Product, you are required to sign for acknowledgment of such delivery. You shall examine the goods immediately upon collection for any deficiencies and/or damages before you sign for the acknowledgment.

22. All goods must be received by an adult aged eighteen (18) years and above (“Recipient”). Should the driver doubts the age of the Recipient, he request such person to show an identity card to prove the Recipient’s age, failing which THE DINNING HOUSE SDN BHD reserves the rights not to hand over or deliver the goods.

COLLECTION

23. Ordered Products shall be ready for collection within two (2) working days from the day of Confirmation of Order is issued to the customer via email/SMS. Collection can only be made within the selected store’s business hour upon notification via Email/SMS to the contact keyed in by the Customer in the registration of the account.

24. Collection shall be made only at the following store:-

THE DINNING HOUSE SDN BHD (1268605-P)

NO. 16, Jalan Kenari 5, Bandar Puchong Jaya, 47100 Puchong, Selangor

25. In the event the Customer is not personally available to collect at the selected store, an authorized representative may collect on behalf provided the Customer had indicated or emailed to us to update the representative’s information and the representative must be over eighteen (18) years of age with possession of an official ID (eg. NRIC/Passport). You or your representative may be required to produce proof of identity as per the email on collection of Products and you or your representative shall acknowledge receipt of the collection of the Products. THE DINNING HOUSE SDN BHD reserves the right to withhold the products to you if we have any doubts whatsoever as to your credit worthiness or insufficient identification.

26. A reminder via phone call and/or email shall be sent to the customer within fourteen (14) days from the day the Confirmation of Order has been sent. In the event if the order is not collected within thirty (30) days from the day the Confirmation of Order has been sent, a monthly penalty fee (i.e. storage fee which may vary depending on the type of item or quantity of orders) will be imposed. No Refund will be granted under such event.

RETURN/ REFUND

27. Return/Exchange of Products or refund can only be made under the following circumstances:

1. If any Product has been delivered in a damaged or defective condition
2. If any Product is incorrect
3. If any Product is expired or out of stock

28. Provided Always that the Customer shall return to THE DINNING HOUSE SDN BHD the aforesaid Defective Products unused and in its original condition, quantity and packaging as it is first delivered to the Customer together with the proof of Confirmation of Order, payment and delivery of the Products.

29. Customer shall examine the Products immediately upon delivery/collection for any damages, defective, incorrect or deficiencies (Hereinafter referred to as the “Defective Product”). Customer must notify our customer service via email to enquiry@watercresshotpot.com.my any Claim (if any) within two (2) days upon receiving the Products (Return Notification) in order to be eligible for return and exchange of such Defective Product; otherwise we shall have the discretion to refuse your claim.

30. Upon receipt of the Return Notification, we shall review and decide for an exchange. Once approved, you will receive an EMAIL/SMS confirmation for Product exchange.

31. We will inspect the Defective Product upon return by you. If one or more of the conditions in paragraph 27 above is fulfilled (“Approved Return”), you are eligible for an exchange of the product if the product is available in our stock, or for a refund to be made to you within thirty (30) days from the approved return date should the Product is out of stock or unavailable.

32. RETURN IN STORE, any Product(s) which is found to be a Defective Product inside the packaging after collection/delivery, you may return and bring back the Defective Product to the store within three (3) days presenting a valid receipt of the purchase of such Product at the following address:

THE DINNING HOUSE SDN BHD (1268605-P)

NO. 16, Jalan Kenari 5, Bandar Puchong Jaya, 47100 Puchong, Selangor

Exchange or Refund shall be dealt according to paragraph 31.

33. RETURN BY MAIL, upon a confirmation for Product exchange, you are required to send back the Defective Product(s) to us at the following address:-

THE DINNING HOUSE SDN BHD (1268605-P)

NO. 16, Jalan Kenari 5, Bandar Puchong Jaya, 47100 Puchong, Selangor.

Exchange or Refund shall be dealt according to paragraph 31.

34. Please inspect your item upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If complaint is made a day after the delivery date, we will not be responsible for full refund or exchange of new items due to many factors can be affecting the foods quality, taste and overall presentation.

DISCLAIMER OF LIABILITY

35. The Products and content displayed on this Site is provided without any guarantees, conditions or warranties as to its accuracy, quality or legality. Unless expressly stated to the contrary and to the fullest extent permitted by law, THE DINNING HOUSE SDN BHD hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Site and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise.

36. THE DINNING HOUSE SDN BHD shall under no circumstances be held liable to the Customer for any indirect, consequential and punitive damages compensation.

INDEMNITY

37. You agree to indemnify, defend, hold harmless THE DINNING HOUSE SDN BHD, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including but not limited to, legal fees) arising from your use of this Site or your breach of the Terms and Conditions.

TERMINATION OF USAGE

38. Notwithstanding any other provision of this Agreement, THE DINNING HOUSE SDN BHD may in its discretion change, discontinue, modify, restrict, suspend or terminate the Website or any part of it without notice or liability to you or any other person. THE DINNING HOUSE SDN BHD may in its discretion and for its convenience at any time immediately terminate, temporarily or permanently, this Agreement or your permission to access and use the Website without any notice or liability to you or any other person.

MISCELLANEOUS

39. All pictures and images of the products displayed on this Site constitute an invitation to treat and are for illustration purposes only. The actual size, dimension, label, vintage and colour of the products may differ.

40. The descriptions on this Site, for the products supplied or sold are necessarily subjective but are intended to give a general description of the products to the best of THE DINNING HOUSE SDN BHD’s knowledge. No such description can ever replace the information acquired during a visit to the physical store.

41. This Agreement constitutes the entire agreement between the parties.

THE DINNING HOUSE SDN BHD (1268605-P)

NO. 16, Jalan Kenari 5, Bandar Puchong Jaya, 47100 Puchong, Selangor

Attention : Customer Service Executive

Careline : +6019 - 350 7271

Email : enquiry@watercresshotpot.com.my
 

Return & Refund Policies

1) Goods sold are not refundable. If there is any damaged/defective/incorrect products delivered , return is eligible and replacement will be made accordingly. Products must be in unused and original packaging. Products which are defrosted, cooked, processed or changed is STRICTLY NOT returnable.

2) To complete return and replacement procedure, customer is required to send an email of the damaged or defective products photo and/or video with the original invoice attachment within two (2) days of the delivery. We will process your request and revert you within three (3) working days.

3) Goods or products that has been used/damaged by customer will not be refunded or replaced.

4) THE DINNING HOUSE SDN BHD reserves the right of final decision.

Please contact us at

enquiry@watercresshotpot.com.my

or

+60 19 - 350 7271